The Holiday season is the busiest time of the year for pretty much everyone. We want to help you be prepared – whether you’re an artist, label, or fan on Bandcamp. Below you’ll find some tips based on 15 years of answering questions from the support inbox.
For Artists & Labels
Understandably, your inbox will take a big hit in the next few weeks. It’s important to keep an eye out to make sure you’re not missing anything, including messages from fans. This is especially important if you are selling merch on Bandcamp.
- Check your “Email for fans” section on your Profile edit page – The email entered here is used specifically for fans to get in touch regarding the status of their orders or to notify you of any address changes. Please be mindful and try to respond promptly to prevent grumpy fans or refunds.
Also, people may want to know which effect pedal you used on that one song? You know the one. - Double check your shipping setup. Due to recent changes involving tariffs, it’s critical to make sure your shipping rates for merch items are accurate and in line with your carrier’s requirements. We have an entire Help article linked below with some further guidance for this ever-evolving situation.
- Shipping carriers may also be impacted by the holidays. We recommend checking to see if there are any shipping deadlines to ensure timely delivery for all of those holiday orders.
- If you’re planning on taking a holiday yourself and have a hard date for when you’ll stop shipments, you can alert your followers by using the Community tab to send a message.
If you’re sensing a theme, it’s communicating with your fans and supporters.
Further reading
- How do I fulfill merch orders on Bandcamp?
- Bandcamp Sync for Shopify (beta)
- Can you recommend a fulfillment partner?
- What you need to know about evolving global tariff policies
Please note that Bandcamp Support, though a little behind, is also here to help. If you have any questions, feel free to message us. Happy holidays!
For Fans
Thinking of finally picking up some choice Argentinian Ambient on vinyl for a loved one? We recommend ordering early – some sellers may take up to 7 days to ship their merch, and global shipping can often be unpredictable. With ample time though, your order should show up ready to get all wrapped up to be thrown (delicately) into a stocking.
- If you’re on a tight timeline, check with the seller before you order to find out their normal shipping times and ask about shipping options. Not all artists and labels ship with tracking, so if that’s important to you, check before you order.
- If you order from an international seller (meaning outside of your home country), we’d recommend including your phone number and full legal name in the order notes. That way, they have it if their preferred shipping carrier needs it.
- You may want to make sure that any albums you’re giving also appear in your giftee’s collection. Where applicable, make sure to use our ‘Send as Gift’ feature!
- Because Bandcamp is a marketplace and we don’t actually ship anything, it’s best to reach out to artists or labels directly if you’re waiting on your order or if there’s a shipping issue. Hit the “Contact” link on their album page to send any questions. If they don’t reply within a reasonable timeframe, contact Bandcamp support, and we’ll do our best to sort things out.
Further reading